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Privacy Policy

Last updated: August 22, 2023

DoubleKnown respects the privacy of everyone who visits our website.

The following Privacy Policy is designed to inform you, as a user of the site, about the types of personal information that DoubleKnown may gather about or collect from you. It also is intended to explain the conditions under which DoubleKnown uses and discloses that personal information, and your rights in relation to that personal information.

The website is subject to U.S. state and federal law. If you are accessing our website from other jurisdictions, please be advised that you are transferring your personal information to us in the United States, and by using our website, you are agreeing to that transfer and use of your personal information in accordance with this Privacy Policy. You also agree to abide by the applicable laws concerning your use of the site and your agreements with us. 

Your Personal Information

When you browse our site, you are voluntarily sharing personal information with us. This personal information also includes various data that we collect automatically. This may be the user’s Internet Protocol (IP) address, operating system, browser type and the locations of the sites the user views right before arriving at, while navigating and immediately after leaving. It may also include various technical aspects of a user's computer or browser and users browsing habits that are collected through cookies. DoubleKnown may analyze this personal information gathered from or about users to help it better understand how the website is used and how to make it better. By identifying patterns and trends in usage, we are able to better design the website to improve users’ experiences, both in terms of content and ease of use. 

When we believe disclosure is appropriate, we may disclose your information to help investigate, prevent or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of DoubleKnown, our users, our employees or others; to comply with applicable law or cooperate with law enforcement; to enforce our Terms of Use or other agreements or policies, in response to a subpoena or similar investigative demand, a court order or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us. We will notify you if permitted before undertaking such disclosures.

DoubleKnown reserves the right to transfer all information in its possession to a successor organization in the event of a merger, acquisition, bankruptcy or other sale of all or a portion of DoubleKnown’s assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred information will be subject to this Privacy Policy, or to a new policy if you are given notice of that new policy and are given an opportunity to affirmatively opt-out of it.

Information Use

We will only use your personal information as described below, unless you have specifically consented to another type of use, either at the time the personal information is collected from you or through some other form of consent from you or notification to you:

  • We may use your personal information to respond to your inquiries or requests.
  • We may use your personal information to send emails from time to time, but we will not provide your personally identifiable information to third parties for them to contact you directly unless otherwise permitted by this Privacy Policy or if you provide your consent.
  • We may permit our vendors and subcontractors to access your personal information, solely in connection with performing services for us. Our vendors and subcontractors are not authorized by us to use the information for their own benefit.
  • We may disclose personal information as required by law or legal process.
  • We may disclose personally identifiable information to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the terms or policies for our services or our clients.
  • We may transfer your personal information in connection with the sale or merger or change of control of the site, DoubleKnown or the division responsible for the services with which your personally identifiable information is associated.
  • Non-personal or aggregate information may be shared with any number of parties, provided that such information shall not specifically identify you.

Cookies and other Automated Technology 

A “cookie” is a small text file that is placed onto an Internet user’s web browser or device and is used to remember and/or obtain information about the user. A “web beacon” is a small object or image that is embedded into a web page, application, or email and is used to track activity. They are also sometimes referred to as pixels and tags.  

As you use our website, some information can be “passively” collected using various technologies (including mobile devices), such as cookies, web beacons and navigational and location data collection (clickstream, log files, server logs). Your Internet browser automatically transmits some of this information, such as the URL of the website you just visited, the Internet Protocol (IP) address and browser version currently being used by your computer, or user’s interaction with our site (such as date, time, frequency and length of visits, and pages accessed). 

If you do not wish to have cookies placed on your computer, you should set your browser to refuse cookies before using our website, with the drawback that certain features may not function properly without the aid of cookies.

You can refuse the use of cookies by selecting the appropriate settings on your browser. Note, however, that by not accepting or deleting the use of cookies, you may affect your website experience and you may not be able to take full advantage of all features on this website. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please consult the “Help” section of your browser for more information.

To find more information about cookies and for instructions on how to disable them please visit www.allaboutcookies.org or visit the help section of your browser.  Most browsers are initially set to allow cookies, but also offer the option to restrict cookies or warn you of their use.

Intended Audience of Website; COPPA Compliance

We are in compliance with the requirements of the Children's Online Privacy Protection Act (“COPPA”). We do not knowingly collect information from minors in the United States or elsewhere with or without the consent of their parents or guardians. If you are not 16 or older, you should not visit or use our site or social media accounts. 

If you become aware that a child has provided us with personal information without appropriate consent, then please contact us using the details below so that we can take the appropriate steps in accordance with our legal obligations and this Policy.

Third Party Advertising And Analytics Disclaimer

We and/or third parties including service providers on our behalf, may use cookies, web beacons and other similar technology, to collect information from you such as your activities on the site for the purposes described in this Policy including analytics, monitoring performance, and improvement of our site (traffic, errors, page load time, popular pages, etc.)

Examples of our third-party service providers to help deliver our services or to connect to our services include:

Google Analytics and Google Ads: We use Google Analytics to understand how our website and services perform and how you use them. We have entered into a service provider addendum with Google. However, if you would like to take additional precautions to opt out of Google Analytics and Ads, you can opt out of Google Analytics by installing Google's Opt Out browser add on: https://tools.google.com/dlpage/gaoptout and opt out of interest-based Google ads using https://adssettings.google.com/u/0/authenticated. To learn more about how Google processes your data, please visit https://www.google.com/policies/privacy/.

This Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies on third party websites or which are covered by such third parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices.

Third-Party Links

The site may link to websites operated by third parties that we do not control (such as LinkedIn and X). We do not monitor, control, or endorse the information collection or privacy practices of any third parties. We strongly encourage you to become familiar with the privacy practices of every website you visit and to contact them if you have any questions about their respective privacy policies and practices.

Do Not Track Notice

Because there are not yet industry accepted “do not track” standards and systems, our website does not respond to Do Not Track signals.

Accessing the Site Via Your Mobile Device

If you use a mobile device to access the site or download any of our applications, we may collect device personal information (such as your mobile device ID, model and manufacturer), operating system, version personal information and IP address).

Unless we have received your prior consent, we do not access or track any location-based personal information from your mobile device at any time while downloading or using our mobile application or our services, except that it may be possible for DoubleKnown to determine from an IP address the geographic location of your point of connectivity, in which case we may gather and use such general location data.


We take the security of your personal information seriously and use reasonable measures to protect it from loss, theft, alteration or misuse. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your personal information. We are not responsible for third-party circumvention of any privacy settings or security measures.

We are dedicated to protecting all personal information on the site as is necessary. However, you are responsible for maintaining the confidentiality of your personal information by keeping your password and computer/mobile device access confidential. 

Privacy Rights - EU Users

If you reside in the European Union (EU), United Kingdom (UK), Switzerland, Norway, Lichtenstein, or Iceland, you have certain data protection rights under your local laws.

These rights may include:

  • The right to request access and obtain a copy of your personal information
  • The right to request edits or erasure of your personal information
  • The right to limit the processing of your personal information
  • Data portability right (if applicable)
  • The right to object to the processing of your personal information

If you wish to exercise any of the mentioned rights please contact us using the contact details at the bottom of this Privacy Policy. DoubleKnown has 30 days to respond to your request.

If you are not satisfied with DoubleKnown's handling of your privacy concerns please note that you have the right to complain to your local data protection supervisory authority.

Privacy Rights - California Users

If you reside in California, you have certain data protection rights under the California Consumer Protection Act (“CCPA”).

Under the CCPA, you have the right to:

  • Request that Company disclose the categories and specific pieces of personal information that Company has collected about you
  • Request that Company delete any personal information that was collected about you
  • Request Company to not sell your personal information

DoubleKnown has 45 days to respond to your request.

DoubleKnown has NOT disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell personal information in the future belonging to sites' visitors, users and other consumers.

"Shine the Light Law"

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, personal information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this personal information would include a list of the categories of the personal information that was shared and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to the address listed below.

Privacy Policy Changes

DoubleKnown may, in its sole discretion, change this Privacy Policy from time to time. Any and all changes to our Privacy Policy will be reflected on this page and the date of the new version will be stated at the top of this Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all personal information that we have about you and your account. 

Users should regularly check this page for any changes to this Privacy Policy. DoubleKnown will always post new versions of the Privacy Policy on the site. 

Contact Information

If you have any questions regarding our Privacy Policy, please contact us at contact@doubleknown.com.

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